Privacy Policy
Your privacy matters to us at TruePaperGrove
Information We Collect
When you reach out about corporate floral arrangements or gift services, we gather information you choose to share. This may include your full name, company name, email, phone, delivery addresses, and any specific preferences for your floral orders. Payment details are collected at checkout and are securely processed via our payment partners.
For corporate clients, we might obtain extra business data like company registration information, preferred delivery times, and budget parameters to tailor our services to your enterprise.
Our site automatically gathers technical details when you browse, such as your IP address, browser type, device specifics, and navigation paths. We use this to optimize site performance and learn how clients discover our offerings.
How We Use Your Information
We primarily use your personal data to complete floral orders and deliver top-notch service. This encompasses processing orders, coordinating deliveries, crafting bespoke arrangements according to your specs, and communicating about your service needs.
We also analyze information to enhance our services and the website experience, helping us identify which corporate floral offerings are most valuable to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
TruePaperGrove respects your privacy and does not sell your personal information to outsiders. We only share information as needed to deliver our services or when required by law.
We may disclose essential information to trusted service partners who support our operations, such as delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they render to us.
We may reveal information when required by law, a court order, or governmental request. We may also disclose to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the security of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to safeguard it. This covers protected data storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it travels between your browser and our services.
Limited Access
Access to customer data is restricted to authorized staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is completely secure. We routinely update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit how your data is used.
To exercise these rights, contact us with the details listed at the end of this policy. We will reply within a reasonable period as mandated by applicable law.
Data Retention
We keep personal data only for as long as needed to deliver our services and meet legal obligations. Retention times vary by data type and the purpose for which it was gathered.
Typical retention durations:
- Customer contact and order details: approximately three years after the last service contact
- Payment transaction records: around seven years to satisfy tax and accounting needs
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Site Tracking
This site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect how the site functions. For full details about our cookie practices, please review our Cookie Policy.
External Links
Our website may contain links to third-party websites or services. This privacy policy applies only to TruePaperGrove and our website. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, the "Last Updated" timestamp at the top of this policy will be revised.
We invite you to periodically review this policy to stay informed about how we safeguard your information.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
TruePaperGrove Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in the subject line and include as many details as you can about your request. We strive to reply to all privacy inquiries within seven business days.